POLICYHOLDER

Updated January 11, 2024

Policyholder - The Named Insured on the Policy

In plain language: A policyholder is the person or entity that owns an insurance policy. They're the one who pays the insurance premiums, and in exchange, the insurance provider promises to pay them if certain things go wrong. 

Technical definition: The policyholder, also called the aged or named insured, is the party who enters into an insurance contract with the insurer. The policyholder is responsible for paying premiums and is the entity to whom the insurer will pay insurance claims. It could be an individual or a business entity, and is usually identified on the declaration page of policy documents. 

Imagine you slip on ice in your driveway, breaking an arm, or an employee gets injured while working. As a policyholder, would your medical, homeowners' or workers' compensation insurance cover these expenses? 

TL;DR

    Policyholder is the person or organization that owns an insurance policy. 
    It matters as a policyholder is the party who can change the insurance policy, file claims, and is entitled to recover losses. 
    A common misunderstanding is that anyone noted in the insurance contract is a policyholder. 
    One quick win is to review your policy annually and update it as needed. 

What Is Policyholder in Insurance?

A policyholder in insurance is the entity that enters into an insurance agreement with the insurer. This could be an individual or a company that owns an insurance policy, such as a life insurance policy, medical malpractice insurance, or group insurance plan. The policyholder often appears stated in the insurance contract and pays insurance premiums to the insurance provider in exchange for coverage. 

As a policyholder, you enter into an agreement where you promise to pay premiums periodically or as a lump sum, and the insurance company agrees to pay loss or damage claims you may incur. This contract is commonly seen in the declarations page of your insurance documents. 

A key distinction is that the policyholder is often the 'named insured' but other parties like the additional insured, and beneficiaries are different and do not carry the same rights and responsibilities as the policyholder. 

Key Related Terms to Know

    Named insured – the person or entity that is insured under the policy 
    Additional Insured – A party beyond the policyholder who is covered by the insurance policy 
    Underwriter – A professional who evaluates and assesses the risks associated with insuring a person or asset, and sets premium pricing. 
    Group Insurance – An insurance coverage that is issued to a group (usually an employer) that covers individuals in the group 
    Premium – The payment a policyholder makes to keep an insurance policy active. 

Common Questions About Policyholder

What are the rights of a policyholder? 

A policyholder has the right to make changes to their policy, file for claims when a covered loss occurs, and receive pay-out for such claims. They also have a right to timely and accurate information regarding their policy. When necessary, they can also cancel their policy. 

How is the policyholder different from the insurer? 

The policyholder owns the insurance policy and pays premiums for coverage. The insurer, on the other hand, is the insurance provider that agrees to compensate the policyholder for covered losses. 

Can another person become a policyholder on the same policy? 

Yes, for example in a car insurance policy, you can add another driver, who would also become a policyholder. They would also have rights and responsibilities under the policy. 

Who decides the premium amount? 

The premium is set by the insurer based on the perceived risk of insuring the policyholder. Risk assessment involves statistical analysis conducted by underwriters. 

Policyholder vs. Named Insured

It might seem that the policyholder and the named insured are the same, but there can be a difference although they are often the same person. 
 

Comparison Area 

Policyholder 

Named Insured 

  

Primary use case 

Individual or entity that pays the premiums and holds the policy 

The person or entity specifically named in the policy document – usually but not always the Policyholder 

Coverage / concept type 

Universal – applicable across all types of insurance coverage 

Specific – can vary across different types of insurance coverage 

Typical exclusions 

Not applicable 

May have exclusions based on individual policy terms 

Who is most affected by errors 

Both the policyholder and named insured can be impacted 

Usually the named insured 

Common mistakes 

Misunderstanding the difference between policyholder and named insured 

Assuming they have the same rights as the policyholder 

Real Claim Examples Involving Policyholder

Scenario 1: A policyholder purchased a homeowner's insurance coverage. Unfortunately, a fire broke out in his home causing damage. Thanks to being a policyholder, the insurance company covered the damage cost after he filed a claim. 

Scenario 2: The owner of a car involved in a road accident was also the policyholder of the car's insurance policy. After documenting the incident and filing a claim, he received compensation to cover repair costs. 

Scenario 3: A company was sued by an employee for workplace injury. The company, being a policyholder of a worker's compensation policy, filed a claim with their insurer. The insurance provider covered legal fees & compensation. 

Limitations and Common Mistakes

    Believing all insured persons in a policy are policyholders 
    Not understanding the rights and responsibilities of the policyholder. 
    Failing to update policy changes that could affect coverage 
    Misunderstanding that the premium is the cost of the insurance policy – it’s actually the cost of the risk carried by the insurer. 

How to Explain Policyholder to Clients

Personal Lines client "Think of the policyholder as the owner of the insurance. That's you. You're the one who pays the premiums and the one who gets the money from the insurance company if there's a covered loss." 

Small Business owner “As the business owner, your company is the policyholder. You pay the insurance premiums, and the insurance pays for covered losses that happen within your business." 

CFO or Risk Manager "As the policyholder, your corporation enters into an agreement with the insurance provider, pays the premiums, and is the one to receive benefits when valid claims are made." 

Insurance terminology can be confusing at times but understanding basic terms like the policyholder can help simplify navigating through the insurance process. 

Coverage knowledge your team can actually use.

Total CSR trains insurance agency staff on the concepts behind the terminology — so they can explain it to clients, not just recite it.

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